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Contact Us

We have a number of ways for customers to contact us.

(1) The good old phone - Unlike lots of e-tailers, we actually have humans  on the end of phones who can answer queries or help you make a decision or can help with a technical enquiry should one arise. They can also help with sales and stock enquiries too. (we try to employ multi-talented individuals !) Of course sometimes the phones are busy, so please do leave a message and we will get back to you asap - if its urgent please make sure to leave a message AND drop us an email - belt and braces! that was everyone in Customer services and management will see your message and leave us with no excuse for not getting back to you asap :) ( Mail:

If your query is relating to the store or you have a stock enquiry, please call :

(from NI) 0333 900 0070 and select option 3
(from ROI) 0044 333 900 0070 and select option 3

If your query is relating to an internet order (already placed) or you would like to place an order for delivery, please call :

(from NI) 0333 900 0070 and select option 2
(from ROI) 0044 333 900 0070 and select option 2

(2) Email - No forms to fill out or hoops to jump through, just email us to if you have any query other than a service/repair enquiry.

If your query relates to a repair or faulty item, please email

(3) In person - We, unlike many retailers do like to see our customers face to face so if you fancy a chat, coffee, a free copy of What Hi-fi or a demo of your favourite product in our comfy demo room, pay us a visit at :

Richer Sounds Ireland
Beechill Enterprices Limited
7 Smithfield Square

(4) In the event you have a complaint or an issue that cannot be resolved at store level - please feel free to email our Managing Director, John McDonald at and he will do his best to resolve any issue to your satisfaction.

(5) Facebook - we are starting to develop our local FB page and we welcome your input and feedback via our Facebook page

If you do need to contact us outside of these hours we do try to monitor our emails and also our Forum at and we will get back to you on any query asap.

You can book an appointment by using our dedicated booking app here: 

Our booking App will allow you to book and you will be guaranteed entry without queuing and to chat with one of our sales advisors in comfort - if you would like to 'drop in' please be aware that Customers with appointments may be allowed in-store in advance of you.

Beechill Enterprises Limited Trading as Richer Sounds Ireland
The Producer Register # IE01123WB